Mental and Emotional Help Resources

Provides telephone and texting counseling and support before, during, and after disasters and referrals to local disaster-related resources for follow-up care and support. Crisis counseling for people in emotional distress related to any natural or human-caused disasters. Assistance available in Spanish. 

Available 24 hours a day, 7 days per week. Call: 1-800-985-5990. Text; TalkWithUs to 66746

For Spanish, call: 1-800-985-5990 ext 2. Text: Hablanos; 66746

Providing telephone support for those needing non-crisis response to troubles, questions, and concerns. Provides live peer listeners and community resource referrals. For Adults seeking non-crisis support and information. No fee; call is toll free. 

Available daily from 11:30am-9:30pm. Call: 1-855-582-5554.

Provides mental health services including crisis counseling services for victims of California wildfires. Crisis counseling services include: individual counseling, group counseling, assessment and referral, and community support and networking. The phone line is not always staffed, but all messages left will receive follow-up to schedule a counseling session. Assistance also available in Spanish. Fire survivors may call or email to set up counseling sessions.

Hopeline: 530-966-7382

Provides free and confidential emotional support to people in suicidal crisis or emotional distress.

Anyone thinking about suicide can call, available 24 hours a day, 7 days a week.Call: 1-800-273-TALK (8255) or Text: HOME to 741-741

Both an accredited crisis line and a warmline that specializes in caring conversations for older adults (ages 60+). Providing emotional support, elder abuse reporting, well-being checks, grief support through assistance and reassurance, active suicide intervention. As well as information and referrals for isolated older adults, and adults living with disabilities.

Available 24 hours a day, 7 days per week.Call: 1-800-971-0016 to be connected with a trained volunteer who specializes in offering a caring ear and friendly conversation with older adults.

The Peer-Run Warm Line is a toll-free, non-emergency resource for all residents of California seeking emotional support. The Peer-Run Warm Line provides assistance via phone and web chat on a nondiscriminatory basis to anyone in need. Some concerns callers share are challenged with interpersonal relationships, anxiety, panic, depression, finance, and alcohol and drug use.

Available 24 hours a day, 7 days per week. Call:1-855-845-7415. California residents may also receive support online through the Warm Line Chat at the following link:

Offering 4-5 EMDR (Eye Movement Desensitization Reprocessing) sessions for North Complex/Bear Fire survivors, free of charge. EMDR is an evidence-based therapy for trauma that will be conducted by volunteer EMDR Therapists. Services may be arranged either online or over the phone, although the group requests that only those who cannot access the website use their phone line. To arrange EMDR sessions:
-Go online to , and under ‘For Help in Your Region’ click the sub-heading ‘Chico/Redding.’ Complete the contact form, including details about your situation in the message portion. Those who complete the form will be contacted to arrange therapy sessions with an appropriate therapist.
-For those who cannot access the website, call 530-891-6767. You will speak with an intake doctor, who will gather your information and assign a therapist. If a voicemail box is reached, please leave a detailed message including your full name, contact information, and verbal permission to contact you back for EMDR services.
-Please note: Sessions will be arranged on a first come, first serve basis.

Provides non-clinical mental health and emotional support to individuals and families impacted by the Bear/North Complex Fire to help them better understand their reactions to the disaster they experienced. Each survivor is assisted based on their individual emotional and mental health needs by sharing a variety of non-clinical techniques such as coping skills and problem-solving skills. Emotional support is provided by walking alongside the survivor during this phase of their recovery journey. Also encourages and links each survivor to seek community resources and longer-term mental health support with agencies from the community. Can be a liaison, as needed, with other local community agencies on the clients behalf at the survivors request.

Individuals must be ages 18 and over to utilize this service.

The Butte 211 CalHope Navigator team is NOT disaster case management and does NOT provide crisis counseling services.


M: 7:30am-4pm
Tu: 7:30am-5pm
W: 7:30am-5pm
Th: 7:30am-5pm
F: 7:30am-11pm
Sat: 11:30am-8pm
Sun: 11:30am-8pm

Dial 2-1-1 from within Butte or Glenn County and press 3 to be connected with the Butte 211 CalHope Navigator team. Callers located outside of Butte and Glenn County may call (866)916-3566.